Delivery
Delivery
-
We will arrange for the delivery of the Goods to the address specified in the quotation, your order or to another location as agreed in writing.
-
​Carriage or delivery charges are based on deliveries to the UK Mainland unless otherwise specified.
-
If you do not specify a delivery address or if we both agree, you must collect the Goods from our premises.
-
We aim to despatch all items with a courier service on a 7-10 day turnaround. If you need the items sooner, please contact us (Priority charges may apply) .
-
Items over 1.2 m’s will be sent on a pallet and with a courier service. Fees are calculated according to weight and number. If you have more than 4 items to order – contact us for a bespoke quote. We would be happy to help with the carriage charges!
Inspection and Acceptance of Goods
-
You must inspect the Goods on delivery or collection.
-
If you identify any damages or shortages, you must inform us in writing within 7 days of delivery, providing details.
-
Other than by agreement, we will only accept returned Goods if we are satisfied that those Goods are defective and if required, have carried out an inspection.
-
Subject to your compliance with this clause and/or our agreement, you may return the Goods and we will, as appropriate, repair, or replace, or refund the Goods or part of them.
-
Where the Goods are deemed to have a manufacturing fault, the cost of return of the Goods will fall to us.
-
Acceptance of the Goods will be deemed to be upon inspection of them by you and in any event within 7 days after delivery/collection.
​
Returns
RETURNS:
-
-
Unwanted Goods are expected to be returned in their original packaging and should be returned within 30 days; 20% re-stocking charge on returns will usually apply, but this will be handled on a case-by-case basis and may depend on the Goods being returned.
-
For items sent on a pallet, we request they be returned on a pallet to minimise carrier damage.
-
Items delivered must be checked for damages and/or aesthetic imperfections BEFORE installation. Installed items are deemed to be ‘accepted’ and are non-returnable.
-
Made-to-order items are non-returnable.
-
Any discrepancies with orders (size, finish, quantity, etc.) should be reported within 48 hours of receipt.
-
Please check your delivery carefully. If you notice any signs of damage to the items or packaging, please sign for the goods as ‘damaged’ as a precaution and report this to Yorkshire Radiators immediately (no claims can be made with our courier after 24 hours following delivery of the Goods).
-
In the event that a product needs to be replaced due to a manufacturing fault, the replacement will be considered chargeable until the faulty item is returned to Yorkshire Radiators, at which time a credit note will be raised against the value of the replacement.
-
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
-
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
-
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.
-
You will be responsible for paying for your own shipping costs for returning your item.
-
Shipping costs are non-refundable.
-
To return your product, please email at: info@yorkshire-radiators.com to inform us.
-
Returns address:
-
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Cookies and Privacy Policy (UK)
1. Introduction
Our website, https://yorkshire-radiators.com (hereinafter: “the website”) uses cookies and other related technologies (for convenience all technologies are referred to as “cookies”). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.
2. What are cookies?
A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.
3. What are scripts?
A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.
4. What is a web beacon?
A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.
5. Cookies
5.1 Technical or functional cookies
Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.
5.2 Statistics cookies
We use statistics cookies to optimize the website experience for our users. With these statistics cookies we get insights in the usage of our website. We ask your permission to place statistics cookies.
​
6. Consent
When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on “Accept”, you consent to us using all cookies and plug-ins as described in the pop-up and this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.
7.1 Manage your consent settings
FunctionalAlways active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
7. Enabling/disabling and deleting cookies
You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.
Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website again.
8. Your rights with respect to personal data
You have the following rights with respect to your personal data:
-
You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
-
Right of access: You have the right to access your personal data that is known to us.
-
Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
-
If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
-
Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
-
Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Information Commissioner’s Office (ICO)).
9. Contact details
For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:
Yorkshire Radiators
Hammerain House
Hookstone Ave
Harrogate
HG2 8ER
United Kingdom
Website: https://yorkshire-radiators.com
Email: info@yorkshire-radiators.com
This Cookie Policy was synchronised with cookiedatabase.org on 21 January 2024.